I had a good one in clinic today.
A patient was being seen by a different speciality at a hospital 20 miles down the road and they diagnose a hernia. Firstly, they have to refer him back to his GP to get an out-patient appointment with a general surgeon. When the gentleman gets to his GP the choose and book system doesn't list his local hospital! So believe it or not he can't "choose" his local hospital 6 miles from his home and he ends up with us.
This is clearly nonsense for the patient, but I also wonder what the carbon footprint of this is?
1 comment:
We've done some recent research surveying patients who have been through Choose and Book and it suggests that Choose and Book is failing to deliver meaningful choice to patients: see here
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